Mastercard Business | UniCredit Bank

A better card for a better world

Get to know your new Mastercard payment card. It is modern, mindful of nature and has an extended validity.

What you need to know about the card replacement

The replacement of current corporate debit and credit cards begins August 2024 and will take place until June 2025.

You will receive information in advance that a new card is on the way via SMS to the contact phone number, or by push notification in mobile banking.

The basic setup of the new card will remain the same as the current one, the limits and accounts attached to the card do not change.

The PIN remains the same.

A card that cares

About planet

Your card is made with nature in mind, from recycled materials.
Your card has an extended validity of up to 5 years. This means that less plastic is used and less waste is generated.
With your Mastercard, you too can help the environment. How? Just activate it and start using it as soon as you receive it. By using your card, you can support the planting of trees in Slovakia.
During the years 2024 and 2025 for every EUR 400 paid with the card online or in a brick-and-mortar store, we will plant one tree up to a maximum of 10,000 trees and shrubs.
In Slovakia, this will involve the restoration of rare floodplain forests and the revitalisation of islands, dead-ends and wetlands around the Danube.
UniCredit Bank, Mastercard and BROZ help Slovak nature together.

You can find more details about the tree planting initiative HERE.

About people

Your card makes life easier for blind and partially sighted people. Unique cut-outs on the card surface allow you to recognise the card type with a simple touch.

About you

Your card brings you a wide range of benefits and the highest level of security when shopping in brick-and-mortar shops and online. You can continue to look forward to the benefits of the U-šetrite discount programme and new special shopping events organised together with MasterCard.
Your card is your ticket to hundreds of experiences on the www.priceless.com platform. Discover unique cultural events, hidden architectural gems and renowned restaurants in cities around the world.
Thanks to the Business Bonus programme, you can take advantage of discounts on the services provided by selected companies such as RentalCars, EasyJet or Google Workspace. All corporate payment cards give you free access to selected airport lounges in Bratislava, Prague or Vienna. You can also use the online service Ulekára.sk or assistance services. For more information, see https://www.mastercard.com/businessbonus/en/home.

Card activation

For security reasons, you will receive your new card as inactive by regular mail. To start using your new card, you will need to activate it.

Card validity

Activate your new debit or credit card as soon as possible. Note that 10 days after activating your new card, your current card will no longer be valid. If you do not activate your new card, the original card will be automatically blocked within two (2) months after the new card is issued.

How to activate your card

At a merchant

Insert your card into the payment terminal and confirm your first purchase at the merchant by entering your PIN. And the card is activated.

At an ATM

At a UniCredit Bank ATM, perform any transaction that requires you to enter a PIN, e.g., cash withdrawal or balance inquiry. Your PIN remains the same as your current card's.

What remains the same?

THINGS YOU LOVE AND ARE USED TO

Contactless payments

With the new card you can pay contactless.

Internet payments

With the new card you can pay online.

Limits

The limits you have on your current card remain unchanged.

The PIN code remains the same as the one for your current card.

What's changing

THINGS YOU'll NEED TO SET UP AGAIN

Apple Pay and Google Pay

With your new card, you can still pay with your smartphone or watch. You just need to set up the new card again in the Apple Pay or Google Pay wallets.

Note that the original card will not be deleted or automatically updated. You need to remove the original card and add a new card.

If you don't yet use Apple Pay or Google Pay, just register your card for these services.

Detailed instructions can be found HERE.

Prepaid services (Netflix / Youtube / Spotify / Bolt / Uber / Voyo / and more)

If you use the card to pay for prepaid services such as streaming platforms or other recurring payments, you must remove the original card and add a new one at each service provider.

Some companies allow you to update your payment method (e.g. Netflix). Just log in to your account and update.

If the subscription is connected to an Apple ID (e.g. Apple Music) or a Google account, the subscription will also be automatically updated.

Apple ID – you can update the card in the settings section (payments and delivery), click on the payment card, the edit button. Then enter the new card and confirm with Done.

If you have problems updating card details for prepaid services, look HERE.

Frequently Asked Questions

You'll probably find answers to most of the questions you might have about replacing your card here. If not, feel free to call our Infoline at *1111 or contact your bank advisor. We will be happy to help you.

When and how will you replace my payment card with a new one?

The replacement of cards will take place gradually from August 2024 to June 2025.

We will send you new payment cards by regular mail to your contact address or to your branch. Before sending the card, we will inform you by sending an SMS message to your contact phone number, or by push notifications in mobile banking.

What if I need to replace my card sooner?

It will be possible to obtain the new type of payment card from August 2024. If necessary – for example, after your current card has been blocked – you will have the option to have your card reissued. This means that we will then replace it with the new type of payment card. Before sending your new card, we will inform you by sending an SMS message to your contact phone number, or by push notifications in mobile banking.

How long is my original card valid?

Your current card will remain valid for 10 days after the new card is activated, or until two (2) months after the new card is issued if you do not activate it. Before cancelling your original card, we will inform you by SMS to your contact phone number, or by push notification in mobile banking.

Is the payment card replacement subject to any charges?

This automatic replacement of the payment card is completely free of charge.

How quickly should I activate the new card?

Activate your new card as soon as possible, but no later than two (2) months after the card is issued. On that date, we will automatically cancel your original card.

Your current card will only be valid for ten (10) days after activating your new card. Keep this in mind, especially if you're abroad, for example, where a contactless payment option may not be available. In this case, we recommend withdrawing cash at an ATM with your current card to be on the safe side.

Before cancelling your original card, we will inform you by SMS to your contact phone number, or by push notification in mobile banking.

Do I have to return the old card? What should I do with it?

You do not have to return the original card to us. However, for security reasons, after activating the new card, we recommend that you destroy the original card by cutting it through the CVV code, chip and magnetic stripe.

I have a card issued as part of my account for another person, will this card be replaced as well?

Yes, we will automatically replace this card for you. We will inform you in advance about the date of replacing your cards by SMS to your contact phone number, or by push notification in mobile banking.

I do not agree with the replacement, what should I do?

In this case, please send us a written rejection to the following address:

UniCredit Bank Czech Republic and Slovakia, a.s., Card Department, Šancová 1/A, 813 33 Bratislava

I have not received the new card, what should I do?

We will inform you about sending your new card by SMS to your contact phone number, or by push notification in mobile banking.

Alternatively, you can check where the card is located by calling our Infoline at *1111.

I am abroad for a long period of time, how can I receive my new card?

We will also send your new card abroad. You can check the current delivery address for your payment card on the Infoline at *1111, where they will also tell you how to change it, or you can contact your bank advisor with a request for a change.

As soon as you receive your new card, you need to activate it by making the first contact payment using your PIN.

What about the limits on my new card, do I have to set them again?

We want to make the card replacement as easy as possible for you, so your new card has the same transaction limits as your old card.

Will I be able to see the transaction history of the card you want to replace with a new card in my internet banking?

Business Net / Business Smart Banking displays the transaction history of the card at the level of the current account to which the payment card is attached.

Will there be any restrictions when making payments with a Mastercard card compared to paying with a Visa card in the Czech Republic or abroad?

You can pay with a Mastercard payment card to the same extent as with a Visa payment card.

Services such as Netflix / Apple Music, Apple Pay / Google Pay / Spotify / Voyo / Youtube stopped working. What should I do?

In the case of a new card, the original card is not automatically deleted in Apple Pay or Google Pay wallets, nor is the new validity automatically updated.

Similarly, there is no automatic update if the payment card is used as a payment method for a subscription (e.g., Netflix, Spotify, Voyo, YouTube).

In either case, you need to delete the original card and add a new one.

How to do it?

Apple Pay

Delete the original payment card directly from your Apple Pay wallet.
Add a new payment card to Apple Pay by manually entering your information.

Apple ID

Go to Settings – Payments & Delivery.
Click on the payment card, and then the Edit button.
Enter the new card and confirm with the Done button.

Google Pay

Delete the original payment card directly from your Google Pay wallet.
Add the payment card to Google Pay by manually entering your Google Pay Wallet information.

What if I can't delete my card from Google Pay?

The card is very likely registered as a payment method for the subscription.

Log in to your Google account and go to the Payment methods menu.
Select the payment card you want to update and press Edit.
Update the card and confirm the change.

Subscription

If the company (e.g., Netflix) allows you to update your payment method, sign in to your account to update.
If the company doesn't allow you to update, or if you forget to change your card information, you'll receive an e-mail notification that your payment hasn't been made and that you need to make a different payment method. You can use a new payment card.
If your subscription is linked to an Apple ID (e.g., Apple Music) or a Google account, the subscription will be automatically updated as well.

I have a credit card, will I need to have the new card re-approved?

No, the new credit card will replace your current one and there is no need to take any additional steps on your part.

Will I have a new credit limit for my new card?

No, your new credit card will be attached to an already approved credit account, similar to a new card in the event of a renewal after the card expires.

Can I request a change in the credit limit on my credit card during the card replacement?

Yes, you can request changes to your credit card without restrictions.

WHAT WILL MY CREDIT/PREPAID CARD STATEMENT LOOK LIKE WHEN MY CARDS ARE REPLACED?

You will receive the statement in the standard way. In the transaction detail, you will see which card was used to make the transaction.

ARE THERE ANY CHANGES IN REPAYMENT/RECHARGE OF MY NEW CREDIT/PREPAID CARD?

If you pay by direct debit, nothing changes for you. The installment collection will proceed in the same way as you are used to. If you repay/top up the card by transfer from the account, use the new variable symbol indicated on the card statement or in the card details in mobile and internet banking.

Does the replacement also apply to supplementary credit cards (the card linked to the main credit card used by the holder to draw the credit line of the main credit card)?

Yes, the change applies to all cards. As with the main credit card, there is no need to take any additional steps for the supplementary one. We only recommend that you check the contact details for card delivery.

Why has my current payment card stopped working? What should I do?

It's possible that your card stopped working because it was cancelled as part of the automatic replacement of all cards. Activate your newly sent payment card as soon as possible.

I have more questions – where can I find answers?

If you have not found the answers to your questions, call our Infoline at *1111, or contact your personal banker. We will be happy to help you.