Mastercard | UniCredit Bank

A better card for a better world

Get to know your new Mastercard payment card. It is modern, mindful of nature and has an extended validity.

What you need to know about card replacement

The replacement of current personal debit and credit cards begins August 2024 and will take place until June 2025.

You will be informed in advance that a new card is on its way to you via a push notification in your mobile banking or by SMS to your contact phone number.

The basic setup of the new card will remain the same as the current one, the limits and accounts attached to the card do not change.

The PIN remains the same.

The debit card also exists in virtual form. All you have to do is activate it in the Smart Banking mobile app and you can start using it right away, no more waiting for the plastic card to arrive in the mail.

A card that cares

About planet

Your card is made from recycled materials, with nature in mind.
Your card has an extended validity of up to 5 years. This means that less plastic is used and less waste is generated.
With your Mastercard, you too can help the environment. How? Just activate it and start using it as soon as you receive it. By using your card, you can support the planting of trees in Slovakia.
During the years 2024 and 2025 for every EUR 400 paid with the card online or in a brick-and-mortar store, we will plant one tree up to a maximum of EUR 10,000 trees and shrubs.
In Slovakia, this will involve the restoration of rare floodplain forests and the revitalisation of islands, ox-bows and wetlands around the Danube.
UniCredit Bank, Mastercard and BROZ help Slovak nature together.

You can findmore details about the tree planting initiative HERE.

About people

Your card makes life easier for blind and partially sighted people. Unique cut-outs on the card surface allow you to recognise the card type with a simple touch.

About you

Your card brings you a wide range of benefits and the highest level of security when shopping in brick-and-mortar shops and online. You can continue to look forward to the benefits of the U-šetrite discount programme and new special shopping events organised together with Mastercard.
It is your ticket to hundreds of experiences on the www.priceless.com platform. Discover unique cultural events, hidden architectural gems and renowned restaurants in cities around the world.
In addition, with a premium personal debit or credit card (Debit / Credit Premium), you will get discounted access to selected airport lounges in Prague, Bratislava or Vienna, as well as a number of other benefits, such as the online Ulekára.sk service or assistance services provided by Mastercard.

SHOPPING WEEKENDS WITH MASTERCARD

Shop and win. Pay with your card and win the purchase price back up to EUR 200. How does it work? Make a minimum purchase of EUR 50 online or at a merchant with your Mastercard during any weekend between 1.10.2024 and 31.1.2025. This will automatically enter you into our competition. The more times you buy, the higher your chance of winning. You can participate every competition weekend.

Conditions of the competition HERE.

Card activation

For security reasons, you will receive your new card as inactive by regular mail. To start using your new card, you will need to activate it.

Card validity

Activate your new card as soon as possible. Note that 35 days after activating your new plastic or virtual card, your current card will no longer be valid. If you do not activate your new card, the original card will be automatically blocked for two (2) months after the new card is issued.

Contactless payments

If you activate your new card in the mobile app, you must also make a contact transaction confirmed by your PIN, such as withdrawing cash from an ATM in order to use contactless payments.

How to activate your debit card

Through Smart Banking

You can activate your card quickly and easily in the Smart Banking mobile app in the CARDS section. Click on the ACTIVATE button and you can start using the card right away.

At a merchant

Insert your card into the payment terminal and confirm your first purchase at the merchant by entering your PIN. The card will then be activated.

At an ATM

At a UniCredit Bank ATM, perform any transaction that requires you to enter a PIN, e.g., cash withdrawal or balance inquiry. Your PIN remains the same as your current card's.

How to activate your credit card

At a merchant

Insert your card into the payment terminal and confirm your first purchase at the merchant by entering your PIN. And the card is activated.

At an ATM

At UniCredit Bank's ATM, perform any transaction that requires you to enter a PIN, e.g., cash withdrawal or balance inquiry. Your PIN remains the same as your current card.

What remains the same?

THINGS YOU LOVE AND ARE USED TO

Contactless payments

With the new card you can pay contactless.

Internet payments

With the new card you can pay online.

Limits

The limits you have on your current card remain unchanged.

U-šetrite

Your new card will be automatically updated in the U-šetrite program.

Your PIN will be the same as the one for your current card.

What's changing

THINGS YOU'll NEED TO SET UP AGAIN

Apple Pay and Google Pay

With your new card, you can still pay with your smartphone or watch. You just need to set up the new card again in the Apple Pay or Google Pay wallets.

Note that the original card will not be deleted or automatically updated. You need to remove the original card and add a new card. After activating the card, you can easily do this in Smart Banking or by manually entering the details in your Apple Pay/Google Pay wallet.

If you don't yet use Apple Pay or Google Pay, just register your card for these services.

Detailed instructions can be found HERE.

Prepaid services (Netflix / Youtube / Spotify / Bolt / Uber / Voyo / and more)

If you use the card to pay for prepaid services such as streaming platforms or other recurring payments, you must remove the original card and add a new one at each service provider.

Some companies allow you to update your payment method (e.g. Netflix). Just log in to your account and update.

If the subscription is connected to an Apple ID (e.g. Apple Music) or a Google account, the subscription will also be automatically updated.

Apple ID – you can update the card in the settings section (payments and delivery), click on the payment card, the edit button. Then enter the new card and confirm with Done.

If you have problems updating card details for prepaid services, look HERE.

Frequently Asked Questions

You'll probably find answers to most of the questions you might have about replacing your card here. If not, feel free to call our Infoline at *1111 or contact your personal banker. We will be happy to help you.

When and how will you replace my payment card with a new one?

What if I need to replace my card sooner?

How long is my original card valid?

Is the payment card replacement subject to any charges?

How quickly should I activate the new card?

Do I have to return the old card? What should I do with it?

I have a card issued as part of my account for another person, will this card be replaced as well?

I do not agree with the replacement, what should I do?

I have not received the new card, what should I do?

Can I activate my virtual card before I receive my physical card?

I am abroad for a long period of time, how can I receive my new card?

What about the limits on my new card, do I have to set them again?

Will the transaction history of the card which is to be replaced be displayed in my Online Banking / Smart Banking?

Will there be any restrictions when making payments with a Mastercard card compared to paying with a Visa card in Slovakia or abroad?

Services such as Netflix, Apple Music, Apple Pay, Google Pay, Spotify, Voyo, Youtube stopped working. What should I do?

I have a credit card, will I need to have the new card re-approved?

Will I have a new credit limit for my new credit card?

Can I request a change in the credit limit on my credit card during the credit card replacement?

What will my credit card statement look like when my cards are replaced?

Does the replacement also apply to supplementary credit cards (the card linked to the main credit card used by the holder to draw the credit line of the main credit card)?

Why has my current payment card stopped working? What should I do?

I have more questions – where can I find answers?

If you have not found the answers to your questions, call our Infoline at *1111, or contact your personal banker. We will be happy to help you.