Mastercard | UniCredit Bank

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A better card for a better world

 

Get to know your new Mastercard payment card. It is modern, mindful of nature and has an extended validity.

What you need to know about card replacement

The replacement of current personal debit and credit cards begins August 2024 and will take place until June 2025.

You will be informed in advance that a new card is on its way to you via a push notification in your mobile banking or by SMS to your contact phone number.

The basic setup of the new card will remain the same as the current one, the limits and accounts attached to the card do not change.

The PIN remains the same.

The debit card also exists in virtual form. All you have to do is activate it in the Smart Banking mobile app and you can start using it right away, no more waiting for the plastic card to arrive in the mail.

A card that cares

About planet

  • Your card is made from recycled materials, with nature in mind.
  • Your card has an extended validity of up to 5 years. This means that less plastic is used and less waste is generated.
  • With your Mastercard, you too can help the environment. How? Just activate it and start using it as soon as you receive it. By using your card, you can support the planting of trees in Slovakia.
  • During the years 2024 and 2025 for every EUR 400 paid with the card online or in a brick-and-mortar store, we will plant one tree up to a maximum of EUR 10,000 trees and shrubs.
  • In Slovakia, this will involve the restoration of rare floodplain forests and the revitalisation of islands, ox-bows and wetlands around the Danube.
  • UniCredit Bank, Mastercard and BROZ help Slovak nature together.

 

You can findmore details about the tree planting initiative HERE.

About people

  • Your card makes life easier for blind and partially sighted people. Unique cut-outs on the card surface allow you to recognise the card type with a simple touch.

About you

  • Your card brings you a wide range of benefits and the highest level of security when shopping in brick-and-mortar shops and online. You can continue to look forward to the benefits of the U-šetrite discount programme and new special shopping events organised together with Mastercard.
  • It is your ticket to hundreds of experiences on the www.priceless.com platform. Discover unique cultural events, hidden architectural gems and renowned restaurants in cities around the world.
  • In addition, with a premium personal debit or credit card (Debit / Credit Premium), you will get discounted access to selected airport lounges in Prague, Bratislava or Vienna, as well as a number of other benefits, such as the online Ulekára.sk service or assistance services provided by Mastercard. 

 Conditions of the competition (Shopping weekends with Mastercard) HERE.

Card activation

For security reasons, you will receive your new card as inactive by regular mail. To start using your new card, you will need to activate it.

Card validity

Activate your new card as soon as possible. Note that 10 days after activating your new plastic or virtual card, your current card will no longer be valid. If you do not activate your new card, the original card will be automatically blocked for two (2) months after the new card is issued.

Contactless payments

If you activate your new card in the mobile app, you must also make a contact transaction confirmed by your PIN, such as withdrawing cash from an ATM in order to use contactless payments.

How to activate your debit card

Through Smart Banking

You can activate your card quickly and easily in the Smart Banking mobile app in the CARDS section. Click on the ACTIVATE button and you can start using the card right away.

At a merchant

Insert your card into the payment terminal and confirm your first purchase at the merchant by entering your PIN. The card will then be activated.

At an ATM

At a UniCredit Bank ATM, perform any transaction that requires you to enter a PIN, e.g., cash withdrawal or balance inquiry. Your PIN remains the same as your current card's.

How to activate your credit card

At a merchant

Insert your card into the payment terminal and confirm your first purchase at the merchant by entering your PIN. And the card is activated.

At an ATM

At UniCredit Bank's ATM, perform any transaction that requires you to enter a PIN, e.g., cash withdrawal or balance inquiry. Your PIN remains the same as your current card.

What remains the same?

THINGS YOU LOVE AND ARE USED TO

 

Bezkontaktní platby

Contactless payments

With the new card you can pay contactless.

Internetové platby

Internet payments

With the new card you can pay online.

Limity

Limits

The limits you have on your current card remain unchanged.

U-šetřete

U-šetrite

Your new card will be automatically updated in the U-šetrite program.

PIN

PIN

Your PIN will be the same as the one for your current card.

 

What's changing

THINGS YOU'll NEED TO SET UP AGAIN

 

Apple Pay and Google Pay

With your new card, you can still pay with your smartphone or watch. You just need to set up the new card again in the Apple Pay or Google Pay wallets.

Note that the original card will not be deleted or automatically updated. You need to remove the original card and add a new card. After activating the card, you can easily do this in Smart Banking or by manually entering the details in your Apple Pay/Google Pay wallet.

If you don't yet use Apple Pay or Google Pay, just register your card for these services.

Detailed instructions can be found HERE.

 

 

Prepaid services (Netflix / Youtube / Spotify / Bolt / Uber / Voyo / and more)

If you use the card to pay for prepaid services such as streaming platforms or other recurring payments, you must remove the original card and add a new one at each service provider.

Some companies allow you to update your payment method (e.g. Netflix). Just log in to your account and update.

If the subscription is connected to an Apple ID (e.g. Apple Music) or a Google account, the subscription will also be automatically updated.

Apple ID – you can update the card in the settings section (payments and delivery), click on the payment card, the edit button. Then enter the new card and confirm with Done.

If you have problems updating card details for prepaid services, look HERE.


Frequently Asked Questions

You'll probably find answers to most of the questions you might have about replacing your card here. If not, feel free to call our Infoline at *1111 or contact your personal banker. We will be happy to help you.

The replacement of cards will take place gradually from August 2024 to June 2025. We will send you your new payment cards by regular mail to your contact address or to your branch. Before sending the card, we will inform you via push notification to your mobile banking or an SMS to your contact phone number.

It will be possible to obtain the new type of payment card from August 2024. If necessary – for example, after your current card has been blocked – you will have the option to have your card reissued. This means that we will then replace it with the new type of payment card.

Your current card will remain valid for 10 days after the new card is activated, or 2 months after the new card is issued if you do not activate it. Before cancelling your original card, we will let you know by a push notification in mobile banking or by SMS to your contact phone number.

This automatic replacement of the payment card is completely free of charge.

Activate your new card as soon as possible, but no later than 2 months after the card is issued. On that date, we will automatically cancel your original card.

Your current card will be valid for 10 days after activating the new card, whether it is a virtual or plastic one. Keep this in mind, especially if you're abroad, for example, where a contactless payment option may not be available. In this case, we recommend withdrawing cash at an ATM with your current card to be on the safe side. 

Before cancelling your original card, we will let you know in advance by a push notification in mobile banking or by SMS to your contact phone number.

You do not have to return the original card to us. However, for security reasons, after activating the new card, we recommend that you destroy the original card by cutting it through the CVV code, chip and magnetic stripe.

Yes, we will automatically replace this card for you. We will inform you in advance about the date of replacing your cards by a push notification in mobile banking or by SMS to your contact phone number.

In this case, please send us a written rejection to the following address:

UniCredit Bank Czech Republic and Slovakia, a.s., Card Department, Šancová 1/A, 813 33 Bratislava

We will let you know in advance that we are sending a new card by a push notification in mobile banking or by SMS to your contact phone number.

 

Alternatively, you can check where your card is located by calling our Infoline at *1111.

Yes, you can. You can activate your personal debit card quickly and easily in the Smart Banking mobile app in the CARDS section. Click on the ACTIVATE button and you can start using the card right away, you don't have to wait for the physical card to be delivered.

Keep in mind that by activating a new virtual card, the original one will cease to be valid within 10 days from the date of activation. If you do not activate it, the original card will be automatically blocked after 2 months after the new card is issued. To use the new plastic card, it is necessary to make the first contact payment using a PIN.

We will also send your new card abroad. You can easily change the delivery address via the Infoline at *1111 or with your banker. At the same time, you can activate your personal debit card quickly and easily in the Smart Banking mobile app in the CARDS section. Click on the ACTIVATE button and you can start using the card right away. You don't have to wait for a plastic card.

As soon as you receive a new plastic card, you need to make the first contact payment with PIN confirmation to use it.

We want to make the card replacement as easy as possible for you, so your new card has the same transaction limits as your old card.

The transaction history of the active card is displayed in Online Banking and Smart Banking. Once  the original card is no longer active (valid for 10 more days after the new card is activated), you will no longer be able to see its history.

However, the card's transaction history can still be traced under the transaction history of the account to which the card was provided.

You can pay with a Mastercard payment card to the same extent as with a Visa payment card.

In the case of a new card, the original card is not automatically deleted in Apple Pay or Google Pay wallets, nor is the new validity automatically updated.

Similarly, there is no automatic update if the payment card is used as a payment method for a subscription (e.g., Netflix, Spotify, Voyo, YouTube).

In either case, you need to delete the original card and add a new one.

How to do it?
 

Apple Pay

  • Delete the original payment card directly from your Apple Pay wallet.
  • Add a new payment card to Apple Pay by manually entering your information.


Apple ID

  • Go to Settings – Payments & Delivery.
  • Click on the payment card, and then the Edit button.
  • Enter the new card and confirm with the Done button.


Google Pay

  • Delete the original payment card directly from your Google Pay wallet.
  • Add the payment card to Google Pay by manually entering your Google Pay Wallet information.


What if I can't delete my card from Google Pay?

  • The card is very likely registered as a payment method for the subscription.

  • Log in to your Google account and go to the Payment methods menu.
  • Select the payment card you want to update and press Edit.
  • Update the card and confirm the change.



Subscription

  • If the company (e.g., Netflix) allows you to update your payment method, sign in to your account to update.
  • If the company doesn't allow you to update, or if you forget to change your card information, you'll receive an e-mail notification that your payment hasn't been made and that you need to make a different payment method. For this, use a new payment card.
  • If your subscription is linked to an Apple ID (e.g., Apple Music) or a Google account, the subscription will be automatically updated as well.

No, the new credit card will replace your current one and there is no need to take any additional steps on your part.

No, your new credit card will be attached to an already approved credit account, similar to a new card in the event of a renewal after the card expires.

Yes, you can request changes to your credit card without restrictions.

You will receive the statement in the standard way. In the transaction detail, you will see which card was used to make the transaction.

If you pay by direct debit, nothing changes for you. The installment collection will proceed in the same way as you are used to. If you repay/top up the card by transfer from the account, use the new variable symbol indicated on the card statement or in the card details in mobile and internet banking.

Yes, the change applies to all cards. As with the main credit card, there is no need to take any additional steps for the supplementary one. We only recommend that you check the contact details for card delivery.

It's possible that your card stopped working because it was cancelled as part of the automatic replacement of all cards. Activate your newly sent payment card as soon as possible.

 

 

I have more questions – where can I find answers?

If you have not found the answers to your questions, call our Infoline at *1111, or contact your personal banker. We will be happy to help you.

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