Dear Clients,

We would like to inform you about the branch opening hours and payment deadlines at the end of 2022.

Make sure you have everything you need in time and enjoy a peaceful holiday season. 

Your UniCredit Bank

Dear clients,

During the following weekend, the website, internet and mobile banking will be unavailable at the following times:

Sat 3.12. 8:30 p.m. – Sun 4.12. 09:30 a.m

Due to the planned maintenance of banking systems, there may be short-term outages when paying by card in online stores, and it will also not be possible to deposit cash into ATMs. We apologize for any inconvenience.

Thank you for your understanding.

Your UniCredit Bank

UniCredit Bank's private banking provides clients with best-in-class products and services. In addition, from 1 July 2022, we are expanding our exclusive private banking services for clients with financial assets of more than EUR 1 million under the Private & Wealth brand.

Private banking at UniCredit Bank has the longest history in the Czech Republic. The first private banking branch was opened in 1992 in the then Živnostenská banka. This year, it is proudly celebrating 30 years since its foundation and is also an exclusive extension of its traditional services under the Private & Wealth banner.

"Private & Wealth's services are based on values such as professionalism, expertise, reliability, discretion. These values are at the core of the professional and responsible approach of experienced and senior private bankers and the entire Private & Wealth team, which is backed by the strong analytical background of the UniCredit Group," says Tomáš Drábek, Head of Retail and Private Banking.

The Private & Wealth team specialises primarily in family wealth management and, in cooperation with long-standing and reputable partners, offers comprehensive advice on succession and intergenerational wealth transfer. 

"Our main goal is the long-term valuation of clients' financial assets and the management and protection of family wealth. To do this, we use a wide range of the best investment products and strategies from global asset managers," summarises Petra Chaloupková, Head of Private & Wealth.

Dear Client,

For the purpose of improving our systems, we are planning a temporary maintenance of our systems and applications from 06:00 on Saturday, 7 July, to 17:00 on Sunday, 10 July. The following services will not be available during this period:

• Online Banking and BusinessNet internet banking
• mobile Smart Banking and Business Smart Banking

During the period of the maintenance, card payments, including payments made by card on the internet, will function without limitation, as will withdrawals from ATMs. However, it will not be possible to deposit cash during the period of the maintenance.

The Infoline at +420 221 210 031 will be available to you only for blocking payment cards.

Thank you for your understanding

Your UniCredit Bank

Are you travelling abroad on holiday or on a business trip? We are offering you tips and advice on how to safely withdraw money from an ATM, pay at a merchant and reserve a car without any problems.

1. Withdrawals from ATMs:

• If the ATM offers settlement of a withdrawal in the currency of your card, always choose settlement in the local currency, i.e. when withdrawing cash abroad, always choose the option of withdrawal without conversion.
• If the operator of the ATM network abroad charges a fee for cash withdrawals, it should inform you of such fee and its amount before confirming the transaction.
• When you are abroad, preferably make withdrawals from UniCredit Bank ATMs or ATMs with the logo of a foreign bank. ATMs without a bank logo usually have a less favourable exchange rate.
• If a problem occurs when withdrawing cash from a foreign ATM and the card and its limits are in order, this may involve a restriction set by the operator of the foreign ATM. In this case, you should look for an ATM of another bank.

TIP: : If the chosen ATM does not accept your card, look for an ATM in a different banking network.

2. Payments at merchants:

• If the merchant’s terminal offers settlement of the transaction in the currency of your card or in the local currency, always choose settlement in the local currency in order to avoid an unfavourable conversion rate.
• When paying, always hold on to your card and execute payments by placing the card near the reader or inserting it into the terminal.

TIP: Before you go on holiday, check your card limits (contactless payment limit, limit for payments at merchants and ATM withdrawal limit). You can change your limits in your Smart Banking (free of charge), on the Infoline at +420 221 210 031 or at one of our branches (for a fee).

3. Frequent travel abroad / long-term stay abroad:

• Before travelling abroad, we recommend that you open a foreign currency account in the currency of the country to which you are travelling (we can connect your debit card to up to 16 accounts). It is important to have sufficient funds in the account.
   

4. Add your card to the Google Pay or Apple Pay service:

• Find out whether these services are supported in the given country
• You can find all information about Google payments HERE
• You can find all information about Apple payments HERE
   

5. PIN code blocking:

• If your PIN code is entered incorrectly three consecutive times, it will be blocked. In such a case, contact the Infoline as soon as possible. An operator will advise you on how to correctly unblock your PIN.

6. Changing your PIN code via an ATM abroad:

• We do not recommend changing your PIN code via an ATM abroad
• Most ATMs abroad do not support this service
• Most domestic ATMs do not support changing the PIN code of a customer of a different bank

TIP: If you have forgotten your PIN or you want to verify it, we recommend using the PIN display service in Smart Banking, which is free of charge

7. Card blocking:

• For short-term blocking, you can use the service in Smart Banking, which will enable you to temporarily block your payment card without a fee
• If your card is lost/stolen, we recommend that you permanently block it as soon as possible via the Infoline at +420 221 210 031
  
  

8. Card seizure at an ATM abroad:

• Contact the UniCredit Bank Infoline and request blocking and reissuance of the card

TIP: When travelling abroad, we recommend that you have at least two cards with you.

9. Travel insurance with your card:

• Our bank offers the option of short-term and long-term travel insurance with your payment card. Take advantage of these offers, which relate not only to you, but also to your family members (spouse, children).
• You can find all essential information about travel insurance HERE
• An airport lounge is available to VISA Premium cardholders in Prague
• All benefits are described HERE
   

10. Using your card to reserve a car:

• Before travelling abroad, verify the possibility of reserving a car and the acceptance of individual types of cards at the particular car-rental agency
• The merchant has the right to refuse acceptance of the types of card’s that are not supported by the merchant’s terminal
• If the terms and conditions for reserving a car are not fulfilled, the bank shall not be responsible for the non-acceptance of a card

If you have not found the answers to your questions here, please contact our Infoline or visit one of our branches.

We bring you the newly created economic Monthly Outlook, in which you will find current information from the world of finance.

Dear clients,

We would like to inform you that in the night hours of Saturday 19.3. (22:00) on Sunday 20.3. (08:40) due to technical maintenance there will be a planned shutdown of some applications, as a result of which the bank's website will not be available and you may experience problems with the authorization of your card transactions and possible short-term outages of internet and mobile banking.

Thank you for your understanding

Your UniCredit Bank

Dear Clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on:

April 15^th 2022,  April 17 ^th 2022, April 18^th 2022,

May 1^st  2022 and May 8^th 2022.  

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

As of 3 March, outgoing payments to Ukraine are free of charge for retail clients until further notice.

We firmly believe that this step will make it easier to assist our clients who send funds to people in need! At the same time, we are simplifying the process of setting up an account for people who are newly arriving in the Czech Republic and Slovakia from Ukraine. All they need to set up an account is a Ukrainian passport and it is not necessary to present a residence permit or visa.

Your UniCredit Bank

More information about Deadlines for submitting payment orders and opening hours of the Bank branches during Christmas holidays.

The Rating Agency Moody's assigns for the first-time to UniCredit Bank Czech Republic and Slovakia long-term deposit ratings of A3, short-term deposit rating of P-2 and a stand-alone baseline credit assessment (BCA) of Baa2.

The outlook on the long-term deposit ratings is stable.

For further details please see Moody's corresponding press release on the rating agency website www.moodys.com.

You can already recognise a scammer in online bazaars based on their method of communication; they will most frequently contact you via email or chat applications such as Messenger, WhatsApp or Viber. This usually involves urgent communication. The scammer will want to send a courier to pick up the goods. He/she will then send you a link with a payment gateway and will request that you enter your payment card details for sending the money for the goods directly to a payment card. In reality, however, several scenarios may occur. For example:

• The scammer adds the payment card to Apple Pay / Google Pay and asks for the confirmation code that you receive via SMS. The payment is then executed without any further confirmation.
• To pay online, the scammer requests the 3D secure code for confirmation, which you will receive as a push notification in your application.

Always read the message you are confirming and never use a 3D secure code to confirm a transaction that you do not recognise. Also, never share your Apple Pay / Google Pay activation code with anyone.

Dear clients,

Due to the planned technical outage, there will not be available bank website www.unicreditbank.sk from Saturday 15.5. 10:30 p.m. to Sunday 16.5. 7:30 a.m. If you want to log into digital channels, at this time, use the direct link:

• for Online Banking https://sk.unicreditbanking.eu/sk/login_form
• for BusinessNet https://sk.unicreditbanking.net/disp?embedcontentname=BusinessNet

Thank you for your understanding

Your UniCredit Bank

Dear clients,

Recently, we have seen an increase in credit card fraud in the Czech Republic.

We would like to draw your attention to two very common variants of fraudulent e-mails and SMS, with which fraudsters try to obtain payment card numbers and subsequently misuse them for unauthorized transactions.

Blocking your card

The e-mail appears to have been sent from the bank, informs the user that the payment card has been blocked, and prompts you to open the attached link and enter the card number and other information.

The bank never informs clients about the blocking of the card in this way, in addition, the sender's address and the website with the form do not belong to the bank.

Undelivered shipment

The e-mail appears to have been sent by the shipping company and informs the user of a shipment that cannot be delivered due to an unpaid fee. Delivery of the shipment is conditioned by immediate payment of this fee. The e-mail includes a link to a fake payment gateway.

None of the forwarding companies  (WebSupport, Slovenská pošta, DHL...) sends such a request for additional payment of the fee, in addition, the address of the sender of the e-mail does not belong to the given company.

We strongly recommend that you do not respond to similar e-mails or SMS messages, do not open links in them and do not enter any data. If you are unsure of the authenticity of a similar message, you can verify it on the Infoline +421 2 6920 2090, or on the Infoline of a specific forwarding company.

You can find a comprehensive overview of the most common card frauds and other tips on how to avoid them on our website: https://unicreditbank.sk/bezpecnost

Suspicious e-mails and SMS example:

 

Dear Clients,

with effect from 18 January 2021, our branches located in shopping malls

• Bratislava Aupark
• Bratislava VIVO!
• Banská Bystrica SC Europa
• Žilina Aupark

will be open will on restricted opening hours: 

Monday – Friday: 10 am – 1 pm 1.45 – 6.00 pm

Saturday – Sunday: CLOSED

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

More information about Deadlines for submitting payment orders HERE and opening hours of the Bank branches during Christmas holidays you will find HERE.

Dear clients,

we would like to inform you that on October 15^th  and 16^th 2020  the branch Šancová 1/A, Bratislava is being closed due technical reason.

• Clients can visit the nearest branch at: Križna50, Bratislava

For realize banking transactions you can use electronic banking services or you can use our call Infoline +421 2 6920 2090.

We apologize for restrictions and appreciate your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on November 1^st 2020 and November 17^th 2020

For realizing banking transactions you can use electronic banking services or you can use our Infoline +421 2 6920 2090.

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on August 29^th 2020, September 1^st and September 15^th 2020

For realizing banking transactions you can use electronic banking services or you can use our Infoline +421 2 6920 2090.

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

For the thirdtime, the Slovak portal Finančná hitparáda awarded our U konto account as the best account of the year thanks to the wide range of services and a favorable price within the package.

The result was decided by an expert jury based on data and mystery shopping.

Last year, more than 250,000 users of financial products were interested in comparing banking products on the Financial Chart portal.

Dear clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on July 5^th 2020 and August 29^th 2020. 

For realizing banking transactions you can use electronic banking services or you can use our Call center 0800 14 00 14.

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

We would like to inform you that the opening hours of select branches will be changed starting 22 June 2020 (Monday).

Information about the individual branches and their updated opening hours is available HERE.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

we would like to inform you that from the Sunday 21 June 2020, (including) branches at shopping malls will be open at regular opening hours as before the Covid-19 pandemic.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

Due to a planned power outage, our Zvolen branch will be closed on 29 May 2020 (Friday).

Our ATM will not be available from 7:45 am until 4:30 pm.

Details of our branches and ATM are available HERE.

Your UniCredit Bank

Dear Clients,

With effect from 20 May, our branches located in shopping malls will be open with the same opening hours as before the COVID19 pandemic, except Sundays, when our branches will remain closed.

Details of our branches’ opening hours are available HERE.

Dear Clients,

From 11 May, we the opening hours of all Slovak branches will be extended, i.e. from Monday to Friday from 9:00 am – 12:00 (noon) and 1:00 pm – 4:00 pm.

The operation of the Aupark branch in Žilina will be adjusted in accordance with the operating hours set by the shopping mall.

More informations HERE.

Dear Clients,

Starting from 17 April 2020, we have prepared for you a possibility of activating debit cards via an ATM withdrawal, PIN change or balance display.

You don’t need to visit our branch or call our Customer Service Line to activate your debit card.

Your UniCredit Bank

Dear Clients,

In this pandemic situation, we seek to help our clients protect their health by providing innovative features. Our clients can make cashless payments without the need to enter PIN as regards transactions of up to EUR 50.

However, for a correct functioning of new limits, payment terminals must be updated. From 16 April 2020, new limits are defined for all cards – debit, credit and prepaid cards.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

This is to inform you that we have closed our branch in Piešťany for technical reasons until Tuesday, 7 April. Clients can visit the nearest branch at:

M. R. Štefánika 4, Hlohovec, Tel. No.: +421 33 7 351 012, or

Československej armády 4, Nové mesto n/ Váhom, Tel. No.: +421 32 7 484 991

Further information and a list of other branches of our bank are available at www.unicreditbank.sk or via our Call center 800 14 00 14. We would like to remind you that you can use our services through digital channels from the comfort of your home.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on April 10^th 2020,  April 12 ^th 2020, April 13^th 2020, May 1^st  2020 and May 8^th 2020.  For realizing banking transactions you can use electronic banking services or you can use our call servise UniTel (* 1111/0800 14 00 14).

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

Please be advised that starting from 27 March 2020 (Friday), UniCredit Bank will close down Rustica, Hron and Park One branches in Bratislava.

These branches will be merged into the Šancová branch, which will be open on that day during restricted opening hours: 10.00 am – 12.00 (noon).

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear clients,

We would like to inform you that from 17. March 2020 UniCredit Bank limits the opening hours of its branches on preventive reasons, on working days from 10 am to 2 pm,  bank's Infoline at 0800 14 00 14.  from 7.00am do 8 pm.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

We kindly inform you that based on the shopping mall’s decision, the opening hours of Aupark Žilina will change as well as those of our UniCredit Bank branch there.

Original opening hours of the branch:

MON – SUN: 9:00 am - 8:00 pm

New opening hours of the branch:

MON – FRI: 11:00 am – 3:00 pm

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

The safety and health of our employees and clients is our top priority. In line with the instructions of the Central Crisis Staff and local authorities, our branch at the Európa Shopping Centre in Banská Bystrica will be closed from 14 – 16 March, meaning from Saturday until Monday. Other business-day opening hours remain unchanged.

It is our utmost priority to make sure we continue to best serve our clients, through our multi-channel offer, with additional remote advisors.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

We kindly inform you of changes in the opening hours of UniCredit Bank branches in shopping malls from this day until further notice.

During the weekend, our branches in shopping malls –  Aupark Bratislava, VIVO Bratislava, Aupark Žilina will be closed.

Opening hours on weekdays remain unchanged.

Should you need more information, please call the UniCredit Call center 0800 14 00 14, which is available from 8:00 am until 10:00 pm, and use the  Online Banking a Smart Banking.

We will keep you informed about current measures HERE.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

The health and well-being employees and customers is UniCredit's top priority. To ensure our services and operations remain available as usual and without disruption, we have put in place precautionary measures at our  branches and main offices. Our existing policies and procedures are in line with the local authorities and the guidance provided by the World Health Organization.

We are intensively monitoring the development of the new coronavirus spread and will respond appropriately to it as well as any preventive measures taken by the local authorities.

UniCredit will continue actively monitor the situation, always act in everyone´s best interest and do the right thing!

We will keep you informed about current measures HERE.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear clients,

we would like to inform you that on February 22^th  2020  the branch Bratislava, Mostová 6 is being closed due to electricity outage from 9:00 a.m. to 11:00 a.m.

ATM will be also out of service from 9:00 a.m. to 11:00 a.m. After electricity outage branch will be open from 11:00  a.m. to 5:00 p.m.

For realize banking transactions you can use electronic banking services or you can use our Call center 0800 14 00 14.

We apologize for restrictions and appreciate your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Dear Clients,

We would like to inform you that the weekend opening hours for cash transactions at the Aupark Bratislava branch will be temporarily changed from 11 January 2020 (Saturday).

The temporarily changed opening hours for cash transactions during weekends are as follows:

MON  10:00 am - 9:00 pm

TUE   10:00 am - 9:00 pm

WED  10:00 am - 9:00 pm

THU  10:00 am - 9:00 pm

THU  10:00 am - 9:00 pm

SAT   09:15 am - 8:45 pm

SUN   09:15 am - 8:45 pm

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

Opening hours of our branches during holidays HERE

More information about Deadlines for submitting payment orders and opening hours of the Bank branches during Christmas holidays you will find HERE.

Dear Clients,

We strongly warn against a new type of fraudulent activity targeting Apple Pay users.

A fraudster on Facebook contacts a user (the fraudster often pretends, using a fake profile, to be one of the user’s friends) asking for transfer of a small amount of money via a special payment gateway where payment card information and a one-time SMS confirmation code are required. This payment gateway is fake and by filling in the information, the user will allow the fraudster to misuse the card. The fraudster then adds the card to the Apple Pay application to get the user's money.

Please comply with the following principles of safe behaviour on the Internet:

• Always ignore requests for sending money via social networks from unknown users.
• As regards requests for money from friends on social networks, always check with the respective friend, ideally over the phone or in person.
• Never enter any payment card information on non-secure websites.
• Always read the confirmation SMS.
• Only enter Apple Pay service activation codes into these applications as part of their activation and never forward them to other people.
• If you receive an activation SMS that you did not request, call your bank's infoline immediately.

Dear clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on November 1^st 2019 a November 17^th 2019.

For realizing banking transactions you can use electronic banking services or you can use our call bank's Infoline at 0800 14 00 14.

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s.,

branch of the foreign bank

Starting 14 September 2019, new card payment verification rules laid down in a European Regulation will enter into force in the Czech Republic.

In respect to this, we would like to notify you that there may in some cases be changes in payments using physical payment cards in brick-and-mortar shops.

Clients may be asked to enter their PIN for transactions of less than CZK 500 (for which no PIN currently has to be entered) or their transactions may be rejected without stating the reason for the rejection.

In such cases, payments can be made by inserting the card into the terminal and entering the PIN. This will verify the holder in accordance with the Regulation and the payment will be completed.

Contactless payments can also be made via payment cards downloaded onto a smartphone or other device.

Dear Clients,

We would like to inform you that in compliance with Act No. 492/2009 on Payment System in conjunction with the respective European legislation, we have sent you a Fee Statement in a standardised format (zip) for information purposes. The distribution has been carried out in accordance with the distribution option and method you have chosen. (by mail, electronic mail, or delivery by hand at the bank’s point of sale).

The Fee Statement will be sent to you once a year, together with information for the entire previous calendar year. This is except the Statement sent to you on 3 September 2019, which contains a summary of fees and interest accrued for using your payment account for the period from 5 September 2018 until 31 December 2018.

Should you discover any discrepancies between your regular current account statements and the Fee Statement, do not hesitate to contact the employees of any UniCredit Bank branch or our Customer Centre.

Regards,

UniCredit Bank

Dear clients,

in regards to the upcoming holidays, we would like to inform you that all our branches UniCredit Bank will be closed on July 5^th 2019, August 29^th 2019 , September 1^st  2019 and September 15^th 2019.

For realizing banking transactions you can use electronic banking services or you can use our call bank's Infoline at 0800 14 00 14.

Thank you for your understanding.

UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank

The Slovak Finančná hitparáda portal recognised our U konto as the best account of the year for the second time in the row, owing to its wide range of services and favourable price within the package.

Professional jury decided on the result based on data and mystery shopping. Last year, more than 200,000 users of financial products were interested in the comparison of banking products on the Finančná hitparáda portal.

Dear clients,

we would like to inform you about the merger of the Amundi Funds and Amundi Funds II (formerly Pioneer Funds) family of funds into one planned for June 2019. Detailed information about the merger, including the characteristics of the merged and targeted sub-funds, can be found on the Amundi Group website in the Slovak Republic https://www.pioneerinvestments.sk/.

Yours UniCredit Bank

Dear Client,
please pay attention to the enclosed information that describes fraudulent behavior by hacking the corporate e-mail. Read more.