Claim Form

What can we do for you?

ARE YOU OUR CLIENT?

YES and I suspect account or card misuse

YES and I need help with Online / Smart banking

YES and I have a question / need advice

YES and I want to make a complaint

Please contact our Infoline at +421 2 6920 2090.

What product does the complaint concern?

ATM

What areas does your initiative concern?

Reference number of payment

Amount

Currency

Payment date

Time of payment

Account number of the recipient/payer

Recipient's/payer's bank code

Annex - Statement of the holder on the disputed transaction

The maximum attachment size is 5 MB

If you are complaining about a completed transaction, attach the completed form Complaint log of transactions made with a payment card (PDF, 1MB)

(Please open the document in a new window.)

Attatchment

The maximum attachment size is 5 MB

If you are claiming a refund, attach the completed form Request for payment refund mediation (PDF)

Please contact our Infoline at +421 2 6920 2090.

Name

Surname

Date of birth

E-mail

Phone number

Account/card number (last 6 digits)

Please describe your claim/complaint here, provide as much detailed information as possible so that we can resolve your complaint as soon as possible.

By continuing, I take note of the information on the processing of personal data.

What can we do for you?

Thank you

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