Apple Pay is a simple and secure way to pay in stores, apps or online. Add a Mastercard payment card to iPhone, iPad, Mac or Apple Watch and don't waste your time at cash registers or by constantly filling in your payment information.
With Apple Pay you pay quickly and easily with your phone or watch. All you have to do is attach the device to a terminal that supports contactless payments and confirm with Touch ID or Face ID.
If you have a renewed payment card, remove the original payment card from Apple Pay Wallet and add a new card using the procedure above.
Add to Apple Wallet button, followed by the Next button.If you have a renewed payment card, remove the original payment card from Apple Pay Wallet and add a new card as described above.
Google Pay is a simple and secure way to pay in stores, apps or online. Add your MasterCard payment card to your mobile phone or smartwatch and don't waste time at the checkout or constantly filling in payment details
Pay quickly and easily with Google Pay, just unlock the screen with your password or fingerprint, then bring your device to a terminal that supports contactless payments.
If you have a renewed payment card, remove the original payment card from Google Pay Wallet and add a new card as above.
If the original card cannot be removed from Google Pay, it is probably registered as a payment method for a subscription (Netflix, YouTube, etc.), then log in to your google account, go to Payment Methods/Payment methods, select the payment card you want to update, edit the card, and then the new card will go into Google Pay as per the procedure above.
If you have a renewed payment card, remove the original payment card from your Google Pay wallet and add a new card as described above.
If the original card cannot be removed from Google Pay, it is probably registered as a subscription payment method (Netflix, Youtube, etc.), then log in to your google account, go to Payment Methods/Payment methods, select the payment card you want to update, edit the card and then the new card will be added to Google Pay as above.
Google Pay™ Special Product Terms and Conditions (PDF)
Which cards can I add to Google Pay ™?
All cards are supported by Google PayTM.
Do I need to have Internet access on my phone to pay with Google Pay™?
No, you don’t. You only need Internet access when you add a card to Google Pay™. However, if you are not connected to the Internet for a long time, your payment may not be processed correctly. We recommend you connect to the Internet from time to time to make sure payments are processed promptly with Google Pay™.
Which devices support Google Pay™?
The service is supported by devices with the Android operating system version 5.0 and higher. For purchases in stores, your phone must also support NFC technology (you can find it in your phone settings) and have it turned on.
Where can I make payments with Google Pay™?
You can pay with an Android phone at all payment terminals that accept contactless payments. Contactless payment acceptance points are indicated with the following symbols:
You can also pay with Google Pay™ in merchant mobile apps or e-shops if the merchants support this service. You will know from the buttons:
Just click on the “Shop with Google Pay” button. You don't need to manually enter your payment information.
What should I do if I cannot pay with Google Pay™?
Make sure your card is active in Google Pay™ and set as default. Check the card’s expiry date. If your card has expired, you must add a new card to Google Pay™. If you haven’t connected to the Internet with your device for a long time, your payment might not be processed. You must reconnect to the Internet in order to correctly process further payments. If you are still experiencing trouble paying with Google Pay™, call our Infoline +421 2 6920 2090.
Is the pay-by-phone service free of charge?
The bank charges no fee for this service.
Are pay-by-phone payments secure?
Yes, they are. For payments, Google Pay™ uses an encrypted card number that is not stored in your phone. To ensure payment security, your phone must be protected with an access password.
What should I do if I lose my device or if it is stolen?
Call our Infoline +421 2 6920 2090 and we will permanently or temporarily block the cards you have added to Google Pay™. Using your Google account, log into the Android Device Manager, locate your device and then block it remotely. In this way, you do not need to cancel your card.
When I pay with Google Pay™, my phone requires authorisation for payments below EUR 50.
If you do not unlock your phone for three consecutive payments, your phone’s screen will prompt you to unlock the phone and re-tap it to the payment terminal as you make your fourth transaction.
Can I withdraw cash from an ATM using my smartphone?
Yes, if the ATM has a contactless reader, you can withdraw. The ATM will ask you for a PIN, which is the same as the one for your plastic card, and you enter it on the ATM keypad.
When I paid with Google Pay™, the terminal prompted me to enter my PIN.
In special cases, terminals may request a PIN code. The PIN when you pay with Google Pay™ is the same as the PIN for the plastic card.
Will the transactions made with Google Pay™ be displayed in my transaction history?
Yes, they will. The transactions will be displayed in your Internet Banking or Smart Banking mobile application and in your account statement. They will also be displayed in the Google Pay™ app.
Can I add the same card to several mobile devices?
Yes, you can add the same card to a maximum of five Google mobile or other devices.
How do I remove a card from Google Pay™?
You can remove your card directly in the Google Pay™ app or by calling our Infoline +421 2 6920 2090. If you remove a card from Google Pay™, it does not cancel your standard plastic card.
If I temporarily or permanently block a plastic card, will I still be able to pay with Google Pay™ on a device with that card added?
No, you won’t. If you temporarily or permanently block your plastic card, it will be blocked in Google Pay™ as well, and you will not be able to make payments with Google Pay™ (smartphone). Any change to the plastic card also affects the card added to Google Pay™.
Can I add a card I removed from Google Pay™ to my app again?
Yes, you can add the same card to Google Pay™ again.
What is the default card?
It is the main card you use when you pay with Google Pay™.
What happens if I update my phone or buy a new one?
Updating your phone does not affect the cards in the Google Pay™ app. However, if you buy a new phone, you must again add the cards to the Google Pay™ app on your new device.
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